Terms of service

Last updated 13 October 2026

Mirai Flow is provided by Mirai Technologies Pty Ltd ACN 703 187 008 ABN 73 703 187 008, Perth, Western Australia ("Mirai", "we", "us"). "You" means the business that holds a Mirai Flow workspace, and the people it invites. By using Mirai Flow you agree to these terms.

1. The service

Mirai Flow is an online tool for mapping your business systems and processes. It runs in your web browser at flow.mirai.com.au; there's nothing to install. It runs on servers Mirai owns and operates in Perth, Western Australia, with backup copies at a second Mirai site in Perth.

Mirai Flow is in early access. We set up each business by hand, and you need an invitation to sign up.

2. Your account

• Each person has their own login. Please don't share logins.
• Keep your password safe, and tell us straight away if you think someone else has used your login.
• One login can belong to more than one business workspace.
• Sessions stay signed in for up to 30 days of use and never longer than 90 days. You can sign out of all devices at any time.
• Password-reset links expire after 2 hours and work once.

3. Getting access

1. A business asks for access through the request form or by contacting us.
2. We check who the business is and who the owner will be.
3. We create the workspace and invite the owner. Invitation links expire after 14 days and work once.
4. Once the owner has accepted, the Mirai staff member who set it up removes themselves.
5. From then on, the owner invites and manages their own team.

4. Acceptable use

You agree not to:

• use Mirai Flow for anything unlawful;
• upload content you don't have the right to use;
• try to access another business's workspace or data;
• try to break, overload or get around the security of the service;
• use the AI assistant to create harmful or unlawful content;
• resell Mirai Flow, or give others access to it, without our written agreement.

Mirai Flow is designed for business-process diagrams. Please don't use it to store sensitive personal information such as health records, payment card details, tax file numbers or passwords.

5. Your workspace and your content

• You own your diagrams. We don't claim ownership of anything you create.
• You give us permission to store, copy, back up and display your content so we can run the service. That includes sending content to the AI provider when someone in your workspace uses the AI assistant (see our privacy policy).
• The workspace owner decides who joins, what role each person has, and the AI assistant settings.
• Owners and admins can see every diagram in the workspace, including private ones. Editors and viewers see their own diagrams and those shared with them. Viewers can't change anything.
• If there's a disagreement about who controls a workspace, we'll act on the instructions of the owner we verified when the workspace was set up, unless the business shows us that someone else is now authorised.

6. Plans and fees

Prices are on our pricing page, in Australian dollars and including GST:

• Viewers are free on every plan.
• Paying yearly gets 2 months free.
• Every plan starts with a 14-day free trial with no card needed. Before the trial ends, we'll contact you to choose a plan. Nothing is charged without your agreement.
• Founding customers: the first 20 businesses pay $29 a month for 12 months, with everything in Team.
• We'll give at least 30 days' notice of any price change.

7. Suspension

We may pause access to a workspace or a login if:

• fees are overdue, after 7 days' notice;
• we reasonably believe there's a security risk or misuse (no notice needed when it's urgent);
• the law or a valid legal request requires it;
• you ask us to.

Suspension can be reversed and doesn't delete your data. Where we can, we'll tell you why.

8. Ending the service

• You can leave at any time. Email us, and see section 11 for getting your diagrams and what happens to your data.
• We may end the service for your business with 30 days' written notice. If we stop offering Mirai Flow altogether, we'll give the same notice and help you download your diagrams.
• We may end access immediately for serious misuse, or if the law requires it.

9. Backups and availability

• We back up the whole service every night and the database every day, and keep copies at a second site in Perth. We regularly restore backups to check they work.
• Two independent monitors check Mirai Flow every 5 minutes and alert our staff to problems.
• In a worst case you could lose up to about a day of recent changes. Please download copies of diagrams that are important to your business.
• Planned updates may cause a short interruption. We'll tell workspace owners in advance where we can.
• We don't offer a guaranteed uptime or recovery time.

10. Support

• Contact: mirai@mirai.com.au or 08 6300 4000.
• Hours: Monday to Friday, 9 am to 5 pm Perth time, excluding Western Australian public holidays.
• Please tell us your name, your business and workspace, what happened and when. We'll check who you are before changing access or closing a workspace.

These are targets for our first reply, not fix times.

11. Leaving and your data

• Anyone with access to a diagram can download it at any time, as PNG, SVG, JSON, Mermaid or text.
• If you're leaving, we can prepare a full download of every diagram in your workspace.
• After you cancel, your workspace stays available read-only for 30 days so you can download everything. We then delete it from the live service.
• Deleted data is removed from all our backups within 90 days.
• Details are in our privacy policy.

12. Liability

• Nothing in these terms excludes your rights under the Australian Consumer Law.
• Mirai Flow is an early-access service. We work hard to keep it running and your data safe, but we don't promise it will always be available or error-free.
• As far as the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost data that you could have downloaded. Our total liability to you is limited to the fees you paid us in the 12 months before the claim.

13. Changes to these terms

We may update these terms. We'll tell workspace owners about important changes at least 30 days before they take effect.

14. Governing law

These terms are governed by the laws of Western Australia, and the courts of Western Australia can hear any dispute.

Contact

Mirai Technologies Pty Ltd ACN 703 187 008 ABN 73 703 187 008 · Unit 5, 10 Geddes Street, Balcatta WA 6021 · mirai@mirai.com.au · 08 6300 4000